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    Delivery & Shipping

    Delivery Time and Shipping Costs

    Orders are sent through the transportation company DB Schenker.

    The usual delivery time for the European countries is 10/14 business days.

    Shipping costs to Europe vary depending on the weight and destination of the order.

    Deliveries of packages over 10 Kg or bulky will be made to the curb.

    Delivery countries:

    • Europe

      • Albania
      • Germany
      • Austria
      • Belgium
      • Bulgaria
      • Croatia
      • Denmark
      • Slovakia
      • Slovenia
      • Estonia
      • Finland
      • France
      • Greece
      • Netherlands
      • Hungary
      • Ireland
      • Italy
      • Latvia
      • Lithuania
      • Macedonia
      • Montenegro
      • Norway
      • Poland
      • Czech Republic
      • Romania
      • Serbia
      • Sweden

    Delivery costs may change due to couriers changing their pricing policies. 

    It is consumer's duty to check the goods and packaging. In case of any damage, consumer has a right to not accept the goods.

    If special unloading conditions are required, please notify us before shipment so that we can provide a special delivery quote.

    Special unloading conditions include:
    • Any package over 10 Kg or bulky.
    • When there is no elevator or staircase access prevents the delivery of goods.
    • Delivery on specific days.
    • If there are restricted access areas.
    • If access is limited to residents, private areas, or gated communities, etc.
    • If the area requires authorization from the City Hall (for bulky or heavy transportation, special measurements, circulation schedules, etc.).
    • If the area requires prior reservation for loading and unloading.
    • Areas where heavy trucks with platforms cannot circulate. Trucks weighing 3,500kg, etc.
    • If there are restricted traffic hours.
    • If there are curbs, bollards, containers, small or narrow access paths, etc.
    • If the passage is single-lane or of any other type that prevents parking and stopping the vehicle for unloading.
    • If the street is pedestrian-only.

     

    IMPORTANT INFORMATION TO BE TAKEN INTO ACCOUNT FOR DELIVERY


    1.- First, keep in mind that if you have not contracted any special transportation service, delivery
    will be at street level.


    2.- The transport will call you one day before delivery so that they are ready for delivery and you
    have more people to help you receive the merchandise.


    3.- Examine the goods immediately, in relation to possible breakdowns, in front of the driver.
    If you detect any sign of a bump or break, no matter how small, inform the driver immediately,
    take photos and ask the driver to do the same and note it on the delivery document.
    At the slightest sign of a blow, even if it is on the pallet, indicate it since any blow may have
    caused damage to the merchandise.
    And when we sign, we say “Damaged merchandise, pending review”


    4.- Once received, check the merchandise and notify us within 24-48 hours of the damage.
    Attach the following documentation:
    - Photo of the damaged boxes (if possible where we can see the equipment that was inside and
    that has been damaged)
    - Photos of the damage that has occurred to the merchandise due to the impact


    5.- If the merchandise apparently had no damage to the packaging, but upon opening it we
    found that it was damaged, we would report “Hidden Damage”. It may be that the merchandise
    has been hit internally, but that the packaging has also withstood the blow.
    In these cases we need
    - Photos of the packaging to see that there are no damages that could have been seen visually.
    - Photos of the damage to the merchandise.


    6.- In case of mere suspicion of damage or doubt at reception, you can contact us before
    receiving the merchandise and from here we will indicate the steps to follow, as long as it is
    during our working hours.


    7.- Do not throw away the packaging until you have carefully inspected the merchandise as it is
    necessary to correctly claim any damage to the equipment.

    And the packaging may be needed for removal or exchange or possible inspection by the
    insurance company.
    If the entire process is carried out correctly, the incident will be managed immediately without
    incident.


    If the points mentioned above are not followed, the transport and its insurance may deny any
    claim that we will not be able to resolve from here

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