Return Policy and Warranty
Flexity is committed to providing the highest level of customer care.
What are the conditions for accepting a returned order?
If you have received a damaged product, please inform us about it immediately and send us photo showing the damaged product at our e-mail address: info@flexitylife.eu
In order for a return to be processed, the product must be in the same condition it was delivered, in its original state, in the original packaging, with all instructions, documentation, and accessories in their original condition, and must be unused.
A proof of purchase must be provided along with any return.
The customer will be responsible for the return shipping costs, as well as any damage or loss that may occur during the equipment return.
Any product sent cash on delivery will be rejected.
Non-Refundable
Unless covered by warranties, the following cannot be refunded:
- Custom products: those ordered with special upholstery.
- Equipment: Cadillac, Cadillac-Reformer, Reformer, Ladder Barrel, Combo Chair, Wall Unit, Wall Board Onne, Ped&Pull, Spine, Arcos, Arc, Triangle, Mat, Towers.
- Special equipment configurations.
- Accessories and spare parts.
- Special shipments.
Right of Withdrawal Procedure
Once we receive your withdrawal notice and verify that everything is in order, we will proceed to refund all payments received, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer). The refund will be made using the same means of payment that you used for the initial transaction unless otherwise agreed. In any case, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or until you have provided proof of return of the goods, whichever comes first.
You must return the goods to us or hand them over to us without undue delay and, in any event, no later than 14 days from the date on which you inform us of your decision to withdraw from the contract. Please note that you will bear the direct cost of returning the goods. Furthermore, you will be solely responsible for any decrease in the value of the goods resulting from handling other than what is necessary to determine their nature, characteristics, and functioning.
Withdrawal Model:
If you want to notify us of your withdrawal, you can send an email to info@flexitylife.eu
By means of this document, I/we(*) hereby notify/notify(*) that I/we(*) withdraw from our(*) contract for the sale of the following good/service(*) of the following service:
- Order date/received on (*):
- Name of the consumer and user or consumers and users:
- Address of the consumer/s and user/s:
- Consumer/s and user/s signature (only if this withdrawal is submitted on paper):
- Date:[Current date]
- (*) Delete as appropriate.
Return of Defective Products
ANY DAMAGE TO THE PRODUCT or missing and/or incorrect items must be reported within 48 hours of receiving the order. In such cases, the buyer will be entitled to a refund of the price of defective products or products delivered that do not correspond to the order.
To proceed with the return of such products, the buyer must follow the same procedure established in the "Right of Withdrawal" section. It is important to note that the buyer will not be responsible for the return costs of these products, provided that the buyer has followed the established procedure and met the requirements set forth in these General Conditions. Flexity will refund the price paid for the returned products that are defective or that do not correspond to the order made by the buyer, as long as the buyer has followed the established procedure and met the requirements set forth in these General Conditions.
In the event that the product arrives with any visible signs of damage to the packaging or breakage, it is essential to report it. All deliveries are subject to our "General Delivery Conditions," and any customer claims must strictly adhere to the carrier's requirements, i.e.:
- If the merchandise arrives damaged, you must make note of it on the delivery slip, indicating everything that is damaged and noting on the slip "Damaged goods, pending inspection."
- The claim must be received within 24-48 hours from the receipt of the merchandise.
- Photographs of the damaged boxes, as well as photographs of their labels.
- Photographs of the damaged pieces, clearly sufficient to support the claim.
Failure to meet the above points may result in the transport company denying any claim, and we will not be able to assist you. Flexity cannot assume responsibility for the return.
If you have any questions or need more information, do not hesitate to contact us via info@elinapilates.com.
How do you refund a payment?
Money will be refunded to your bank account via bank transfer.
Warranty
The company guarantees that all new equipment and materials are free from manufacturing defects, subject to the manufacturing terms mentioned below. This warranty becomes effective on the date of the original purchase invoice. Repaired or replaced parts under the terms of this warranty will be guaranteed for the remainder of the original warranty period. It is the buyer's responsibility to notify the company of any change in contact information. This will ensure that, in the unlikely event of a safety recall, the company can contact you immediately.
10 Year Warranty
Wooden frame of all commercial Reformers, Cadillac, Ladder, Combo Chairs, and Wall Boards.
Aluminum frames of all commercial Reformers.
5 Year Warranty
Wooden or aluminum frame of the Lignum and Nubium Reformer models
3 Year Warranty
Domo Reformer model frame.
2 Year Warranty
Two years of warranty for all other parts.
This warranty applies to the equipment:
- As long as the equipment remains in the possession of the original buyer and proof of purchase is provided.
- If it is warranted within the specific part's warranty period.
- If upgrades are made as required by the company.
This warranty will be void and without effect if:
- All safety, maintenance, and usage instructions are not followed as specified in the equipment manuals.
- The equipment is used for any purpose other than its intended use, or is stored or used outdoors or in environments without proper temperature/humidity control.
- A home reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility.
- The equipment has been subjected to an accident, misuse, abuse, improper maintenance, or any unauthorized modification by the company.
- If you do not change the springs on spring-based equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Boards, etc.) every two (2) years, this warranty may be voided.
- This warranty does not cover damage to the finish of any equipment or shipping costs, customs clearance costs (if applicable), or any costs incurred in the installation, repair, or replacement of parts sent under the provisions of this warranty.
Fabric and Upholstery on Equipment
The fabric or upholstery of our equipment is of the best quality on the market and is subject to a 90/day warranty after receipt of the product. This warranty does not cover cuts, burns, stains, dirt, damage caused by pets, damage to the fabric caused by abrasive, corrosive, or chemical cleaning products, or damage caused by any unreasonable use. Proof of damage may be required. If the same fabric is not available, the company will provide equivalent fabric.
Maintenance
At its discretion, Elina Pilates undertakes to repair or replace warranty parts, provided that the failure is due to a manufacturing or material defect and that such failure occurs and is reported to the company within the warranty-particular period.
The company guarantees that all new equipment and materials are free from manufacturing defects, subject to the manufacturing terms mentioned below. This warranty will be valid from the date of the original purchase invoice. Repaired or replaced parts under this warranty will be covered for the remainder of the original warranty period. It is the buyer's responsibility to inform the company of any changes in contact information, thus ensuring that, in the unlikely event of a safety recall, the company can contact you immediately.